DELIVERY AND RETURNS

DELIVERY

RE.SET is a small (but mighty) business based in Northern NSW, Australia. We ship all orders using Australia Post and add a personal touch to each one. If you require a special note to make your order a gift, please email re.set.recoveryco@gmail.com with the subject ‘’GIFT – ORDER #’. We love making our parcels extra special and will work with you to make it so. 

How Much is Delivery?

We offer FREE standard delivery on all Australia-wide orders. Express delivery is $15. 

If you wish to send the product to an overseas address, we will add $60 to the order. You are subject to customs regulations of the receiving country, and may incur additional costs, which we do not cover. 

When Will I Receive My Massage Gun?

In Australia:

We ship all orders within one business day of receiving them. 

• Standard Shipping 2-8 business days (subject to Aus Post) 
• Express Shipping 1-4 business days (subject to Aus Post)

International: 

Please allow 6-27 days; this can vary due to international and local couriers.

How Can I Track my Order?

You will receive an email confirmation once you place your order. You will also receive an email and/ or text from Aus Post with a tracking number and updates to follow the parcel. 

If you cannot see the email confirmation please check your junk/ spam folder and ensure that future emails direct to your main inbox. If neither has arrived on time, simply send us an email at re.set.recoveryco@gmail.com and let us know what issue you are having.

 

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RETURNS & WARRANTY POLICY

We are committed to our customer satisfaction and are here to help 7 days a week.

In the unlikely event that you experience an issue with your product, please email re.set.recoveryco@gmail.com and we will help you right away.

We do not offer returns for non-faulty products, simply due to hygiene reasons as well as our confidence in your new-found-best-training-buddy, but we do offer a 6-month warranty on your massage gun!